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Hidaayah House
Privacy Policy
Last updated: November 12, 2026
Hidaayah House is a not-for-profit organization in Toronto, Ontario. This page explains what personal information we collect through this website, why we collect it, and what you can ask us to do with it. We have tried to keep it short and plain.
This website is not an emergency service. Please do not use the contact form to report a crisis. If someone is in danger, call 911. For 24/7 support, call or text 9-8-8.
What we collect
Information you send us. If you use the contact form on our Connect page, we receive your name, your email address and the message you write. If you email us or message us on Instagram, we receive whatever you choose to send.
Technical information. Like most websites, our site is hosted by Webflow, which automatically records basic technical data such as your IP address, browser type, device type, the pages you visit and the date and time. We do not use this data to identify you personally.
Embedded video. Some pages show videos from YouTube. When a YouTube video loads or plays, YouTube may set cookies or collect data under its own policies.
We do not run accounts, take payments or sell anything through this website.
How we use it
- To read and reply to your message.
- To tell you about our programs and events if you ask us to.
- To keep the website working, secure and easy to use.
We do not sell your personal information, and we do not share it for advertising.
Who else sees it
We use a small number of service providers to run the website and handle messages: Webflow (website hosting and form submissions), Titan and Google (the email services where messages are received and answered) and YouTube (embedded video). These providers may store information on servers outside Canada, including in the United States, and are covered by their own privacy policies. We may also share information if the law requires us to.
If you follow a link to Instagram or another site, that site's own privacy policy applies.
How long we keep it
We keep messages for as long as we need them to respond to you and to keep a record of our work with the community, then we delete them or remove identifying details.
Your choices
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. You can also withdraw your consent to us contacting you at any time. Email us at info@hidaayahhouse.ca and we will respond as soon as we can. Most browsers also let you block or delete cookies in their settings.
Young people
Our programs are for youth aged 18 to 29. This website is not aimed at children under 13, and we do not knowingly collect their personal information. If you think a child has sent us information, let us know and we will delete it.
Changes to this policy
If we change this policy, we will post the new version on this page and update the date at the top.
Contact
Questions about privacy? Email info@hidaayahhouse.ca.
